Squeaky Clean Perth Privacy Policy
At Squeaky Clean Perth, your privacy is of utmost importance to us. We are a fully Australian-owned and operated business delivering high-quality professional cleaning services in Perth, including end-of-lease cleaning, spring cleaning, carpet cleaning, pressure washing, office cleaning, and more.
This Privacy Policy outlines how we handle personal data collected through our website, service bookings, customer service interactions, and any other engagements. By visiting our website or using our services, you consent to the terms outlined in this policy.
1. About Us
Squeaky Clean Perth is a leading provider of residential and commercial cleaning services across Perth and surrounding suburbs. We specialise in eco-friendly, reliable, and affordable cleaning solutions. Whether it’s a one-off job or recurring service, we are committed to delivering exceptional results that meet both hygiene standards and customer satisfaction.
2. Scope of This Privacy Policy
This Privacy Policy applies to all personal data collected by:
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Visiting our website (https://www.squeakycleanperth.com.au)
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Booking a service through our online form or phone
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Communicating with us via email, SMS, or social media
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Subscribing to our newsletter or promotional campaigns
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Providing feedback, testimonials, or service reviews
This policy covers how we collect, use, disclose, store, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
3. What Information We Collect
a. Personally Identifiable Information (PII)
We collect personal data necessary to carry out cleaning services or communicate with you:
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Full Name
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Contact Number
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Email Address
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Residential or Business Address
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Preferred Cleaning Date and Time
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Access Instructions
b. Sensitive Information
We do not collect sensitive information such as health, biometric, political, or religious information unless legally required and with explicit consent.
c. Service Usage Data
When you visit our website, we may collect usage data through tools like Google Analytics:
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IP address and geographic location
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Browser type and device information
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Pages visited and time spent
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Referring URLs and exit pages
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Interactions with content (clicks, scrolls, etc.)
d. Payment Information
All payments made online are handled by secure third-party payment processors. We do not store your credit or debit card details on our servers.
4. Why We Collect Your Information
The information we collect is used to:
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Deliver and manage cleaning services in Perth efficiently
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Communicate booking confirmations and service updates
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Improve our service offerings and customer experience
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Process invoices, payments, and receipts
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Send marketing promotions (only with your consent)
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Ensure compliance with legal or safety requirements
5. How We Use Your Information
Your information is used in accordance with Australian privacy laws and will only be accessed by authorised staff.
We use your data to:
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Coordinate service appointments
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Send reminders and service feedback forms
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Improve our website, navigation, and user experience
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Customise cleaning plans based on your preferences
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Notify you of any changes to services, hours, or policies
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Respond to service inquiries or customer complaints
We will not sell, trade, or rent your personal data to third parties under any circumstances.
6. Disclosure of Personal Information
We may disclose your data in the following scenarios:
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To internal staff and subcontractors involved in delivering cleaning services
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To external third-party software vendors (e.g., CRM systems, email marketing platforms)
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To payment processors and accounting software
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If legally obligated, to law enforcement or government authorities
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In the event of a business sale or merger, with appropriate confidentiality protections
Every third-party partner must meet data protection and confidentiality standards.
7. Marketing and Communication
We may use your data to send occasional promotions, service announcements, and cleaning tips. You can:
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Opt-in when filling our forms
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Opt-out anytime using the unsubscribe link in our emails
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Contact us at admin@squeakycleanperth.com.au to update your preferences
We comply with the Spam Act 2003 (Cth) for all electronic communications.
8. Data Retention
We retain personal information only as long as required:
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To deliver our cleaning services in Perth
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To comply with legal obligations (e.g., taxation or invoices)
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To manage customer service, complaints, or warranty claims
All information no longer required is safely destroyed or de-identified.
9. Data Security
We use a combination of administrative, technical, and physical safeguards:
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SSL encryption on our website
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Secure file storage and password protection
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Anti-virus and anti-malware scanning
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Employee confidentiality training
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Limited access to personal data
Despite our efforts, no system is 100% secure. If a data breach occurs, we will notify affected users as required by law.
10. Cookies & Tracking Tools
Cookies help us enhance your browsing experience. They are small files stored on your device that track usage data.
We use cookies to:
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Remember your preferences
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Track user activity across our website
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Measure advertising effectiveness
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Analyse traffic patterns and site performance
You can disable cookies via your browser settings. However, some features may be limited as a result.
11. Access, Update, or Delete Your Data
You have full rights to:
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Request access to your data
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Ask us to update inaccurate or outdated data
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Request deletion of your data (unless legally required to retain it)
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Withdraw consent for data processing
Please email your request to admin@squeakycleanperth.com.au.
12. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
13. Links to Third-Party Sites
Our website may link to other websites for convenience or informational purposes. We are not responsible for the privacy practices or content of these sites. We recommend reviewing the privacy policy of every external site you visit.
14. Policy Changes
This Privacy Policy may be updated from time to time to reflect changes in technology, law, or our services. When we do, we will revise the “Last Updated” date at the top of this page.
We encourage you to periodically review this policy to stay informed about how we protect your data.
15. Contact Information
If you have questions, complaints, or concerns about your privacy, please get in touch:
Squeaky Clean Perth
📍 3 Cromer Pl, Lynwood WA 6147, Australia
📞 +0414 766 556
📧 admin@squeakycleanperth.com.au
🌐 https://www.squeakycleanperth.com.au
Who we are
Suggested text: Our website address is: https://squeakycleanperth.com.au.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.
